Overview
MyKeysNow ("we", "us", or "our") respects your privacy. This policy explains what information we collect when you use our website and request a locksmith service, how we use it, and the choices you have. By using our site or providing your phone number, you agree to the practices described here.
Information we collect
When you submit a service request, we collect the details needed to dispatch help and contact you, including your full name, phone number, email address, service location, vehicle details (for automotive jobs), and any notes you provide about the situation. If you register as a technician, we also collect your license, ID, and insurance documents.
How we use your information
- To process and fulfill your locksmith service request.
- To send you quotes, payment links, and appointment reminders.
- To dispatch and coordinate with our technicians.
- To provide customer support and respond to your questions.
- To improve our services and prevent fraud.
SMS Messaging Consent
By checking this box, I agree to receive SMS text messages from MYKeysNOW regarding my service request, quotes, appointment updates, technician assignment, technician arrival, and other service-related communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchasing goods or services. We will not share your mobile phone number or SMS consent information with third parties for their own promotional or marketing purposes.
Each required element:
- Brand name — the subscriber must know who is texting them (MYKeysNOW).
- Use case(s) — what type of messages they will receive (e.g., service request, quotes, appointment updates, technician assignment and arrival).
- Message frequency — "Message frequency may vary".
- Cost disclosure — "Message and data rates may apply".
- Opt-out — "Reply STOP to opt out".
- Help — "Reply HELP for help".
- No third-party sharing — "We will not share mobile information with third parties for promotional or marketing purposes".
Sharing your information
We do not sell your personal information. We share your information only with our technicians as needed to fulfill your service request, and with service providers who help us operate (such as payment processing and messaging). We never share your mobile information with third parties for promotional or marketing purposes.
Data retention & security
We keep your information only as long as needed to provide our services and comply with legal obligations. We use reasonable safeguards to protect your data, but no method of transmission or storage is completely secure.
Your rights & opt-out
You may opt out of SMS messages at any time by replying STOP to any message. You may request access to, correction of, or deletion of your personal information by contacting us at sales@mykeysnow.com.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.